Support Policy

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1. Support Channels

Customers can reach our support team through the following channels:
 Email: support@masgarti.markets
 Phone: [Insert Phone Number]
 Live Chat: Available on our website during business hours
Our support team is here to assist you with product inquiries, order issues, returns, refunds, and any other concerns related to our services.

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2. Support Hours

Our customer support is available during the following hours:
? Monday to Friday: 9:00 AM – 6:00 PM (Your Local Time)
? Saturday and Sunday: Closed
Any inquiries received outside of our business hours will be addressed on the next working day.

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3. Response Time

We aim to respond to all customer inquiries within 24 hours during business days. In some cases, responses may take longer due to high volumes of inquiries, but we are committed to resolving all issues as quickly as possible.

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4. Support Scope

Our support team can assist with the following:
✅ Product information and recommendations
✅ Order status and tracking
✅ Account issues (e.g., login problems)
✅ Return and refund requests
✅ Technical issues related to our website
We do not provide support for:
❌ Third-party products not purchased through Masgarti Markets
❌ Unauthorized modifications to purchased products
❌ Issues unrelated to our website or services

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5. Escalation Process

If you are not satisfied with the initial response from our support team, you may request an escalation. Escalated cases will be reviewed by a senior support agent or manager to ensure a fair resolution.
To escalate an issue, please mention "Escalation Request" in your email subject or during your call.

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6. Customer Responsibilities

To help us resolve your issue quickly, we kindly ask customers to:

• Provide accurate information, including order numbers and contact details.

• Respond to follow-up questions from our support team.

• Treat our support staff with respect and patience.

We reserve the right to refuse support to customers who engage in abusive or inappropriate behavior.

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7. Technical Issues

If you encounter any technical issues with our website, please report them to support@masgarti.markets. Our team will investigate and work to resolve the issue as quickly as possible.

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8. Contact Us

For any support-related inquiries, please contact us via:
Email: support@masgarti.markets
Phone: [+852 5536 2387]
Live Chat: Available during business hours

We appreciate your trust in Masgarti Markets and are committed to providing you with the best possible support experience.

At Masgarti Markets, customer satisfaction is our top priority. We are committed to providing timely, helpful, and efficient support to ensure a seamless shopping experience. Please read our Support Policy to understand how we handle inquiries, issues, and customer service requests.