Return Policy

At Masgarti Markets, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please read our return policy carefully to understand the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

• The product is unused and in its original condition.

• The product is in its original packaging with all tags and labels intact.

• The product is not a non-returnable item (e.g., personalized or perishable items).

2. Non-Returnable Items

Certain items are not eligible for return due to their nature or hygiene reasons. These include:

• Perishable goods (e.g., food items)

• Personal care products (e.g., opened skincare or hygiene items)

• Customized or personalized products

• Gift cards and digital downloads

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support Team at support@masgarti.markets with your order number and reason for the return.

1. Our team will guide you on how to ship the product back to us.

1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Process

• Approved refunds will be processed within [insert timeframe, e.g., 7-10 business days] after the returned item is received.

• Refunds will be issued to the original payment method used during purchase.

• Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process and mention the desired replacement in your return request. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@masgarti.markets with photos of the damage. We will arrange a replacement or refund for the affected items at no additional cost.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

8. Contact Us

For any questions or concerns regarding our return policy, please contact us at:
Email: support@masgarti.markets
Phone: [+852 5536 2387]

Thank you for shopping with Masgarti Markets! Your satisfaction is our priority, and we are committed to providing a seamless shopping experience.